This message from CFMWS leadership is intended for all CFOne members.

The continued spread of Coronavirus (COVID-19) in Canada and around the world has understandably raised concerns for you and your families. The well-being of our members and employees is of the deepest concern to us. Your safety remains our top priority as this situation continues to evolve.

We are taking important steps to help you stay protected.

We are continuing to track the situation closely. To ensure that our practices align with the latest recommendations we are following the latest guidance from local, provincial and federal health authorities, including the Public Health Agency of Canada.

We are ready to serve you.

We understand your concerns during this time, so we’re taking extra steps to keep our spaces safe for you and our employees.

Personnel Support Program (PSP)
Following the lead of the local Base or Wing Commander, we stand ready to modify our local fitness and recreation services. Visit www.CAFconnection.ca to see what’s available in your community. (To be updated in the next 24 hours)

Military Family Services
Family Information Line: 1-800-866-4546 (International 00-800-771-17722). 24/7 Any time. Any where. Please visit www.CAFconnection.ca for up-to-date information on your local MFRC. (To be updated in the next 24 hours)

SISIP Financial
SISIP Financial Branches will be open with reduced hours. We are well prepared to continue to offer services remotely. Contact your local SISIP Financial Branch (https://www.sisip.com/en/locations) or the SISIP Financial Client Centre at 1-800-267-6681.

CANEX
Some of our CANEX locations will be operating with reduced operating hours. Others will be closed until further notice. You can visit www.canex.ca/ustorelocator/location/map/ for store hours and closure updates.

Support Our Troops
Services remain available to help CAF members and their family cope with the challenges arising from military services. Visit www.supportourtroops.ca/Get-Support.

We’re here for you.

If you have any further questions, you can contact our Member Customer Service Centre at 1-855-245-0330 or email at service@cfmws.com. They can provide you with information about hours of operation and closures. You may experience slower than usual response times due to a high volume of calls. Rest assured that we are committed to providing you with the best service we can as we navigate the current situation.

In times like these, we can all work together to ensure our community stays strong. Social distancing does not have to mean isolation from our community. We can care and connect with one another in other ways such as through video chats, phone and texting. Please use your local public health resources and engage us at CFMWS by the methods listed above. When we act as one CAF community we can be incredibly strong.

We’re ready to support your welfare through these trying times.

Sean N. Cantelon, Chief Executive Officer
Canadian Forces Morale and Welfare Services